Support Article

Not able to search assignment from Case Manager Search portal

SA-31726

Summary



When user is accessing the work object from the search it is opening in the review harness.

The other issue that user is facing is when a work object is opened from the worklist by clicking on label it is opening in the perform harness, but when user clicks on the Case Id it is opening in the review Harness.


Error Messages



Not applicable


Steps to Reproduce



1. Take the case id and search it in Case Manager Search portal. The case will open in review mode.
2. Open the case from the worklist by clicking TaskLabel and another id by clicking the Case Id column.

 

Root Cause



Expected behaviour as per the configuration.

Resolution



Following is the expalanation:

The configuration on pxTaskLabel control in WorkListWithGrid is open assignment that is the reason it is opening in perform mode and on Case Id the configuration is Open Work By Handle so it opening the review mode.
  • Change the configuration and customize as per requirement.

If user want to open in perform mode use Open Assignment for all the controls and to open in review mode use Open Work By Handle  for all the controls.

The other issue that is reported is on searching the work object at portal header it is opened in review mode.

In pyPortalHeader of PegaCLMFS ruleset there is no search configured, as user is using pyPortalHeader of PegaOBFS search control is available.
  • The search control is of PRPC FindWorkGadget. It is an expected behaviour to open work object in review harness.


 

Published December 21, 2016 - Updated January 10, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.