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Support Article

OOM occurs on JVM running email listener



Out Of Memory error occurs on the email listener JVM and inbound email case processing stops.

Error Messages

Out Of Memory

Steps to Reproduce

Process inbound emails.

Root Cause

Issue with PD4ML and HTML to PDF processing. The heap is exhausted in a short period of time causing the Out of Memory error.


Apply HFix-42314.


Published January 31, 2019 - Updated October 8, 2020

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