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Support Article

Open campaigns do not display on launching Campaigns dashboard

SA-55626

Summary



While loading the Campaigns dashboard, the open or pending campaigns do not display. The Resolved-Completed campaigns display instead. This occurs when using Pega Sales Automation 7.31 on Pega 7.3.1.


Error Messages



Not Applicable


Steps to Reproduce

  1. Launch the Campaigns dashboard.
  2. Uncheck the Show Resolved-Completed checkbox. The Resolved-Completed campaigns are displayed.
  3. Check the Show Resolved-Completed checkbox. The screen refreshes and displays the same list.
  4. Uncheck the checkbox. The Resolved-Completed campaigns are not displayed. Only the pending or open campaigns are displayed.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-42748.


 

Tags:

Pega Sales Automation 7.31 Pega Sales Automation Sales Automation User Experience

Published August 24, 2018 - Updated December 2, 2021

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