Support Article

ORA-24345 on querying column length greater than 4000 characters



When running a report definition, ORA-24345 error occurs for certain instances whose property value length is greater than 4000

Note: HFix-35518 and HFix-35527, in Pega 7.1.7, provided limited CLOB support. Compatible support must be provided in Pega 7.2.

Error Messages

** An error occurred on executing the query for the report definition - There was a problem getting a list: code: 24345 SQLState: 99999 Message: ORA-24345: A Truncation or null fetch error occurred.

Steps to Reproduce

  1. Create a text area with a text property which is greater than 4000 characters.
  2. Create a report which includes the property.
  3. Run the report (including these columns).

Root Cause

This issue was determined to be a product enhancement request. A database is limited to 4000 bytes in the varchar2 column. For a property value that is greater than 4000, a CLOB column must be used; however, support for a CLOB was not available until Pega 7.2.2.


Support for CLOB in Obj-Save and to retrieve the entire CLOB content in a report definition is backported to 7.2. When retrieving the entire CLOB content, the report operations on that column (such as, sort, grouping, joins, and so on) are not available.
  1. Apply HFix-38016 and HFix-38532.
  2. Create a dynamic system setting:

    'reporting/retrieveFullClobContent on 'Pega-RULES' and set the value to 'true'.

  3. For the property value that is greater than 4000 characters, alter the table to add the column as a CLOB.
  4. Restart the system.
  5. Upon restart, navigate into the system and open the Data-Admin-DB-Table rule. Resave the rule and run the 'test connection' (a warning about the CLOB column appears).
  6. Run the column populator tool to populate the newly exposed column in any existing instances.

Published November 22, 2017 - Updated October 8, 2020

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