Support Article
OTB Icons are not visible in IE 11 browser
SA-43002
Summary
Image icons (such as, Checkout, Application, Work Object Creation, Portal Launch) are not visible when using the Internet Explorer (IE) 11.
Error Messages
Not Applicable
Steps to Reproduce
Log in to the Developer portal on IE 11.
Root Cause
A defect or configuration issue in the operating environment.
The Font download, in the IE browser Security settings, was not enabled. Also, the application URL was not added to the browser's trusted sites list.
Resolution
Perform the following local-change:Enable the Font download option under IE Security settings. This setting is enabled when the Application URL is added to trusted sites.
Published September 7, 2017 - Updated December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.