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Support Article

Paid Media Manager Facebook integration fails with exceptions

SA-63884

Summary



The user has Pega Marketing 7.4 on Pega 7.4.

The Paid Media Manager (PMM) Facebook integration fails with exceptions after upgrade of Facebook SDK to 3.1.1.



Error Messages



com.pega.dsm.dnode.api.dataflow.StageException: Exception in stage: Paid Media at com.pega.dsm.dnode.api.dataflow.StageException.create(StageException.java:37) at com.pega.dsm.dnode.api.dataflow.DataFlowStage$StageInputSubscriber.onCompleted(DataFlowStage.java:385) at com.pega.dsm.dnode.api.dataflow.DataFlowExecutor$QueueBasedDataFlowExecutor$5.process(DataFlowExecutor.java:325) at com.pega.dsm.dnode.api.dataflow.DataFlowExecutor$QueueBasedDataFlowExecutor.runEventLoop(DataFlowExecutor.java:194) at com.pega.dsm.dnode.api.dataflow.DataFlow$1.emit(DataFlow.java:284) at com.pega.dsm.dnode.impl.stream.DataObservableImpl.subscribe(DataObservableImpl.java:57) at

Caused by: com.pega.mkt.paidmedia.error.PaidMediaDFRunException: You are calling a deprecated version of the Ads API. Please update to the latest version: v3.1. ... 33 more Caused by: com.facebook.ads.sdk.APIException$FailedRequestException: {"error":{"message":"(#2635) You are calling a deprecated version of the Ads API. Please update to the latest version



Steps to Reproduce



Integrate Facebook in PMM.


Root Cause



A defect in Pegasystems’ code or rules.

When a new Facebook application is created, the API version defaults to v3.1 and the user is unable to choose the lower API version. Hence, PMM Facebook run fails since lower API version was used.



Resolution

Apply HFix-46756 and HFix-46755

Restart all the nodes after importing the hotfixes.



 

Suggest Edit

Published September 18, 2018 - Updated December 2, 2021

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