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Support Article file created each time a PDF is generated



Performance degrades when generating PDFs using HTMLToPDF activity.

Error Messages

Not Applicable

Steps to Reproduce

Generate a PDF using HTMLToPDF activity. The file is generated.

Root Cause

The file is created every time a PDF is generated. As a result, performance degrades due to the presence of multiple TTF files in the fonts folder.
In this scenario, a large number of PDFs are created in the background. Therefore, a large number of fonts are required to support all the PDFs. Since the properties file is created each time, performance degrades when generating PDFs.


An enhancement request FDBK-26490, is created for consideration by Pega Product Management.


Published July 31, 2018 - Updated October 8, 2020

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