Support Article
pdf error while conversion
SA-3490
Summary
Out of the Box flow action "ConvertAttachmentToPDF" to convert word attachment to PDF is found to be not working
Error Messages
pdfConversionError
Steps to Reproduce
1)Create a flow with two assignments
2)Provide ActionStub as the flowaction for the first assignment and ConvertAttachmentToPDF for the second.
3)Run the flow and attach a word doc when at the first assignment.
4)Complete the first assignment and select the "File" option from the dropdown "Convert From" in the ConvertAttachmentToPDF flow action to see the error.
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules.
Resolution
Hotfix Hfix-10308 resolves the issue.
Published January 31, 2016 - Updated October 8, 2020
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