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Support Article

Pega applications-Slowness Issue



Out of memory error is experienced in a CPM system.

Error Messages

OutOfMemory error found in Pega logs. Javacore and heapdump generated.

Steps to Reproduce


Root Cause

Analysis of logs revealed activity PegaCA-Work.CALoadMyProcessActions caused the issue via the following query returning too much data: select pzPVStream from pc_assign_workbasket where pyAssignmentStatus >= ? and pyAssignmentStatus <= ? and pxAssignedOperatorID >= ? and (pxAssignedOperatorID <= ? or pxAssignedOperatorID like 'Complaints%') and pxObjClass = ? order by pzInsKey


Apply Hfix-24886


Published January 31, 2016 - Updated December 2, 2021

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