Support Article

Pega login fails with CookieDisabledException



Running on Websphere App Server JVM when restarted results in user login failure. 

Error Messages

Pega login page fails and shows the below content:

Status fail
Message There has been an issue; please consult your system administrator
Operator ID your_operator
Requestor ID H6C60B4D4C89D05DF92235DBFA5965405
Timestamp Wed Apr 20 14:33:37 EDT 2016
Engine Version PegaRULES 7.10 ML9 (coreAssemblyCached_719_730)


Log file shows:

2016-04-20 14:34:37,125 [ WebContainer : 1] [ STANDARD] [ ] [ PegaRULES:07.10] (ngineinterface.service.HttpAPI) ERROR| - com.pega.pegarules.priv.context.CookieDisabledException
com.pega.pegarules.priv.context.CookieDisabledException: An error has occurred which indicates that your browser does not support Cookies. You must enable Cookies in order to use this application
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.establishRuntimeContext(
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.handleAuthentication(

Steps to Reproduce

Not Applicable

Root Cause

A software use or operation error - The following prconfig.xml env setting while trying to access the application over http, may yield the error:      <env name="http/setsecurecookie" value="true" />


Perform the following local-change: Toggle the env variable and set its value to false.

     <env name="http/setsecurecookie" value="false" />

Published April 25, 2016 - Updated October 8, 2020

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