Pega prompts for merchandise return when case is non-reciept
When working a case of non-receipt, system prompts for return merchandise. As this does not apply, system then prevents a reason code from being assigned.
A reason code may not be assigned because the cardholder did not return or attempt to return the merchandise to the merchant.
Steps to Reproduce
- Enter No to Dispute about quality
- Enter Yes to Cardholder charged - did not receive
- Enter No to Was received
- Enter Yes to Cardholder attempted to resolve and return merchandise
- Enter No to Has returned
The root cause of this problem is a defect in Pegasystems’ code/rules.
Apply HFix-22212 and HFix-23644.
Published January 31, 2016 - Updated October 8, 2020
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