Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Pega RichTextEditor control is not working



Formatted text is not getting saved using RichTextEditor control for free form text.

Error Messages


Steps to Reproduce

1. Log in the portal
2. Open a screen where free form text is present
3. Put some formatted text
4. Save the screen

Root Cause

RTE data was not submitted in case of "Save" action.


Perform the following local-change:

Move RTE to separate section(say RTESection) and on the button where "Save" action is configured also configure refresh other section action with "RTESection" as section name before "Save" action.

Published January 31, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us