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Support Article

PegaAPI call fails to create Interaction work items



Error occurs while creating Interaction cases when using the PegaAPI.

Error Messages

Pega_API_008 Case Type not found for the given parameter caseTypeID Create a new case

Steps to Reproduce

  1. Set up PegaAPI and use the following:

    post /cases Create a new case
  2. Pass the Interaction class as caseTypeID, and processID as CPMInteraction, in the request body.

    "caseTypeID": "PegaCPMHC-Work-Interaction-InCorr",
    "processID": "CPMInteration",
    "parentCaseID": "",
    "content": {}

Root Cause

Customer Service for Healthcare 7.1.3 was initially released on Pega 7.1.7 where PegaAPI for case creation was not available.


Update to a higher version of Customer Service for Healthcare.


Published July 23, 2018 - Updated December 2, 2021

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