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Support Article

PegaCTI log generated in two locations

SA-40673

Summary



With Pega Call 7.1.3 ML 4, after users enable the CTI DEBUG log, the CTI log file is generated in two different locations: One in the location path specified in CTI Link instance screen and another one in server default path.


Error Messages



Not Applicable


Steps to Reproduce

  1. Select Separate log file for this CTI Link option.
  2. Set the Log Level as ALL.
  3. Set the Appender Class Name as com.pega.pegarules.priv.util.DailySizeRollingFileAppenderPega.
  4. Set the Appender Property as shown below:
FileNamePattern - 'PegaCTI-'yyyy-MMM-dd'.log'
MaxFileSize - 200MB


Root Cause



A defect in Pegasystems’ code or rules

Resolution



Apply HFix-35304 for Pega Call 7.1.3 ML 4.
Suggest Edit

Published October 23, 2018 - Updated October 8, 2020

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