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Support Article

PMF search not working - TK-388069

SA-23166

Summary



The search feature on PMF instances does not return expected results. 
 

Error Messages



Not applicable

Steps to Reproduce


 
  1. Log in the PRPC environment.
  2. Search for a known term (one which is known to be associated with a Work Item) using the search box on the right.

Root Cause



A software use or operation error.
The "Case & Data" tab in the application rule was not referencing PMF classes (in the implementation class column) so the search was not performed.

Resolution



Perform the following local-change: 
Add PMF classes in the "Case & Data" tab in the application rule.
Suggest Edit

Published May 21, 2016 - Updated October 8, 2020

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