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Support Article

Pop up opens beneath the side navigation menu in an iPad



User has a link on the left side navigation panel which opens a flow action displaying the operator's profile in a pop up. In an iPad, on accessing the use case through the custom mobile application or Pega Mobile Express application, the flow action opens up beneath the main harness.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Log in to the application
  2. Add a link to the Navigation menu of the portal
  3. Open a flow action on click in an iPad

Root Cause

Mobile devices, especially iOS devices and WebViews does not support iFrames

In custom application, the custom portal's section has a Dynamic Container configured with multi-doc. This results in generating iFrames in the UI.


Perform the following local-change: 

Configure the Dynamic Container to the single-doc mode.

Alternatively, add the below script in UserWorkForm and configure the Run Script action with toggleSidePanel as the 'function name' (on the link):

function toggleSidePanel(){ 
}, 0); 



Published October 13, 2018 - Updated October 8, 2020

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