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Support Article

Private edit fails with error on screen

SA-21158

Summary



Whenever a developer clicks the "Private Edit" button, creating a private edit copy fails with the below error on screen.

 " There has been an issue; please consult your system administrator" 

Error Messages



There has been an issue; please consult your system administrator


Steps to Reproduce



1) Click on "Private Edit" on a rule.
2) A pop-up will appear with Submit and Cancel buttons. Click on Submit button.

RootCause

While performing private edit of any rule : ProcessAction of @baseclass in Pega-UiEngine should get called .

But at the developer end  the activity 'ProcessAction' of @baseclass in their personal ruleset is getting called , since they have private-edited the rule 'ProcessAction' of @baseclass in Pega-Procom ruleset . Developer is not able to discard the rule as well .

Resolution



ran the below query on the developer's database :

delete from pr4_rule where pzInsKey like ‘ pzInsKey of [email protected][email protected] ’ 

Published March 23, 2016 - Updated October 8, 2020

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