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Support Article

Production node inaccessible



Threads hang and users  are unable to log in to the application.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

A defect in Pegasystems’ code or rules.

The below threads caused the issue:
  • com.pega.pegarules.session.internal.authorization.context.LocalizedApplicationContext.getChangeCount(
  • com.pega.pegarules.session.internal.authorization.context.LocalizedApplicationContext.getChangeCount(


Apply HFix-48639.


Published December 26, 2018 - Updated October 8, 2020

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