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Support Article

Purge wizard is not deleting PC_ASSIGN_WORKBASKET contents

SA-2297

Summary



User has observed that work object data from  PC_ASSIGN_WORKBASKET and PC_ASSIGN_WORKLIST were are not deleted by the Purge and Archive process. User wants to know about deleting work object data using Purge and Archive process in Process Commander. 

Error Messages



NA

Steps to Reproduce



Run Purge and Archive wizard in PRPC

Root Cause



NA


Resolution



Purge and Archive wizard in Process Commander deletes all the work objects having status as Resolved-* from the following tables (in same order):
 
PR_DATA
PC_DATA_WORKATTACH
PC_LINK_ATTACHMENT
PC_HISTORY_WORK
PC_INDEX_WORKPARTY
PC_WORK
 
If the work object data has Resolved-* status, then that work object will not reside in PC_ASSIGN_WORKLIST or PC_ASSIGN_WORKBASKT tables. If there are some records present in PC_ASSIGN_WORKLIST/PC_ASSIGN_WORKBASKT tables, that means that the work object is waiting for some action to be performed, and they are not resolved yet. Or if resolved work objects data was present in these two tables, then the flow by which these records should have been removed and need to be investigated.

For more details, refer the PDN document - Purge and Archive.
 
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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