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Support Article

Push Notifications to mobile devices do not work in Flows

SA-39766

Summary



Unable to push notifications, to mobile devices, using the Push Notification Smart Shape .



Error Messages

Not Applicable



Steps to Reproduce

  1. Create a new application
  2. Create a case and stage in the application
  3. Open the flow configured in the step and add a new Push Notification Smart Shape
  4. Configure it to use Mobile Access group



Root Cause



An issue in the custom application code or rules



Resolution

Perform the below local change:

Configure push notification message in the Push Notification Smart Shape within double quotes.
Suggest Edit

Published August 21, 2017 - Updated October 8, 2020

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