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Support Article

pxForceCaseClose updates pxCoveredCountOpen incorrectly



The pyResolveAndCloseCase flow action is executed to resolve cases. If the cases have subcases, the pxForceCaseClose activity updates the pxCoveredCountOpen value to 1 instead of 0.

Error Messages

Not Applicable

Steps to Reproduce

  1. In a parent case type, add the pyResolveAndCloseCase flow action to be a global action.
  2. Create a parent case with subcases.
  3. Execute the pyResolveAndCloseCase flow action to resolve the parent case. Verify the value of pxCoveredCountOpen on the parent case in the Clipboard. 

Root Cause

A defect in Pegasystems’ code  or rules.


Apply HFix-52353.

Published August 19, 2019 - Updated October 8, 2020

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