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Support Article

Quality Dashboard empty on all applications



Quality dashboard is empty on all applications and the home screen guardrail is not updated.

Error Messages

Unable to open an instance using the given inputs: pxObjClass = "Data-Application-Quality", pyProductName = "SugarLabel", pyProductVersion = "01.01.01", pyCreateDate = "20190811"

Steps to Reproduce

Navigate to the Quality dashboard.

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change:

Add the Obj-Open-By-Handle with pzInsKey in the pzGetAppQualityMetricsWrapper activity instead of Obj-Open.

Alternatively, update to Pega Platform 8.2.3.

Published December 2, 2021

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