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Support Article

Radio button response is not recorded correctly



While editing a response on a survey, the radio button response is recorded incorrectly. The user configuration is Pega Survey 7.22 on Pega 7.22.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Launch Pega Survey
  2. Respond to a survey
  3. Change the response to an option other than the one selected initially before submitting it. The latest response is not recorded

Root Cause

A defect in Pegasystems’ code or rules. The Internet Explorer browser was used with a slow network. Hence, the refresh of the survey response is delayed and subsequent clicks do not get registered.


Perform the following local-change: 
  1. Override the 'SimpleQuestionRadio' template
  2. Use the 'OnChange' event instead of 'OnClick' event and minimize the usage of refresh actions


Published July 23, 2018 - Updated December 2, 2021

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