RC 4840 Unique reference number - unable to submit
Agents are unable to proceed with the ancillary questions assignment, even after answering all the mandatory questions for fraudulent debit signature cases. A validation error message appears, although the correct reference number is entered in the form.
A Unique reference number that identifies this transaction: This field may not be blank.
Steps to Reproduce
1. Create a fake debit signature case.
2. Select reason code 4840.
3. Answer the ancillary questions and submit.
The validation rules for this field were misconfigured.
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