SA-19538

Summary

Agents are unable to proceed with the ancillary questions assignment, even after answering all the mandatory questions for fraudulent debit signature cases. A validation error message appears, although the correct reference number is entered in the form.

Error Messages

A Unique reference number that identifies this transaction: This field may not be blank.

Steps to Reproduce

1. Create a fake debit signature case.
2. Select reason code 4840.
3. Answer the ancillary questions and submit.

Root Cause

The validation rules for this field were misconfigured.

Resolution

Apply HFix-25594.