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Support Article

RCA issue for RC4841



The question for standing recurring transaction should be displayed for all transactions.

Was this a recurring transaction such as a subscription or membership that had been cancelled?

Currently, it is displayed only if the value for CardHolderPresentData is 4 or 9.

Error Messages

Not Applicable

Steps to Reproduce

1. Navigate to Determine reason code.
2. Select Returned, Cancelled. Credit is not posted.


This issue is resolved by  HFix-22625.

Published July 29, 2015 - Updated October 8, 2020

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