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Support Article

reagrding lock behaviour



User wants to reduce the lock release time for work object when the session is idle.

Error Messages

No error messages

Steps to Reproduce

No steps to reproduce

Root Cause

Default behaviour of the product but can be changed as per requirement. A work object is locked for 120 minutes by default and it can be changed as per requirement.


Following is the explanation provided:

User can change the locking timeout by using the following steps:
  1. Open the Rules Explorer and expand SysAdmin.
  1. Now click on the System and select the System accordingly. Then the following screen appears. Edit the value, save and close. 
  1. Now user can change the Lock Timeout as per requirements.

Published February 9, 2016 - Updated October 8, 2020

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