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Support Article

Reason Code 76 4-a is visible for Visa Europe transactions

SA-8598

Summary



You observe that Reason Code 76 4-a is visible for Visa Europe transactions. According to 15.1 compliance, Reason Code 76 4-a should not be visible for Visa Europe transactions.

Error Messages



Not Applicable

Steps to Reproduce

  1. Create a Visa Europe transaction chargeback case
  2. Select "Choose a Reason Code" from the take action drop-down list
  3. Select Reason Code 76
  4. Observe that Reason Code 76 4-a is incorrectly present in the drop-down list below

Root Cause



The root cause of this problem is a defect in customer application code/rules.

Resolution



The “Dynamic Currency Conversion (non-VE) (4-a)” condition appears in the dropdown under following conditions:

IssuerDetails.IssuerRegionCode == EU or EUROPE or 3
OR
pyWorkParty(Acquirer).AcquirerRegionCode == EU or EUROPE or 3
OR
pyWorkParty(Merchant).MerchantRegionCode == EU or EUROPE or 3

Published June 12, 2015 - Updated October 8, 2020

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