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Support Article

Reason Code 80 , CC2, duplicate error



The current configuration in our application utilizes the Reason Code Adivsor (RCA) reason code 'pegacard-sd-dispute-visa-international- 80 2', version 06-35-10.

This ultimately displays the ancillary question rule 'pegacard-sd-dispute-visa-international-.AncQ89', version 06-01-01.

The AncQ89 html displays duplicate errors for the transaction amount altered to/from questions.

Error Messages

Various field errors indicating a duplicate amount.

Steps to Reproduce

  1. Create a Visa international or domestic dispute
  2. Select Reason Code 80, Condition Code 2
  3. Do NOT answer the question "What was the transaction amount altered from?" or "What was the transaction amount altered to?" questions
  4. Click submit
  5. Duplicate red 'X's will display for each question

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.



Published January 31, 2016 - Updated October 8, 2020

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