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Support Article

Related intent service tasks are not opened properly



An interaction from CPMComposite and a related service-case work object were opened. The work object content replaces the task area and hides the left navigation, which is the interaction driver.

Error Messages

Not Applicable

Steps to Reproduce

  1. Open an interaction.
  2. Open the related service case.

Root Cause

Review harness was customized. Section CPMReviewIncludes, which contain the interaction driver, was not included in the custom Review harness.


Add CPMReviewIncludes section in Review harness of the custom ruleset. Add the customization to CPMReviewIncludes.

Published April 12, 2016 - Updated December 2, 2021

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