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Support Article

Rest service call creates multiple unauthenticated Requestors

SA-16965

Summary



There are multiple REST-Service calls to PRPC.


Error Messages



Not Applicable


Steps to Reproduce



REST-Service call with put method.


Root Cause



A defect or configuration issue in the operating environment.

Resolution



Perform the following local-change: 

This issue only happens once the Pega server is behind a load balancer. Further debugging reveals that a duplicate http request is generated (likely due to a redirect in the load balancer) before reaching Pega servers. Suggest further investigation for the upstream components (independent of Pega server) in the environment.

 

Published January 31, 2016 - Updated October 8, 2020

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