Support Article

Restriction on Special Characters Usage

SA-32024

Summary



The following values of Service Sub-Category in the Appeals application display COGNOS reports without "–":
  • Website – Member Portal
  • Website – Drug Information
  • Website – Pharmacy Finder
  • Website – Provider Finder

Error Messages



Not Applicable

Steps to Reproduce



Generate a COGNOS report after creating a work item with one of the selected values:
  • Website – Member Portal
  • Website – Drug Information
  • Website – Pharmacy Finder
  • Website – Provider Finder

Root Cause



Excel does not take UTF-8 format by default.

Resolution



Change the Excel format from default to UTF format.

Published December 30, 2016 - Updated January 3, 2017

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