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Support Article

RTDS server does not retrieve the common package



During deployment, the Real Time Decisioning Services (RTDS) server does not retrieve the common deployed package. For multiple manual deployments, the common package is retrieved in the third deployment.

Error Messages

Not Applicable

Steps to Reproduce

Deploy the RealTime Project (RTP).

Root Cause

Project ID was not generated sequentially in the cluster environment.


Perform the following local-change:

For an active project, configure the system to use the Deployment date instead of the project ID. The Deployment date is a new field that is added in the database table.

Published December 2, 2021

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