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Support Article

RTDS server does not retrieve the common package

SA-78287

Summary



During deployment, the Real Time Decisioning Services (RTDS) server does not retrieve the common deployed package. For multiple manual deployments, the common package is retrieved in the third deployment.


Error Messages



Not Applicable


Steps to Reproduce



Deploy the RealTime Project (RTP).


Root Cause



Project ID was not generated sequentially in the cluster environment.


Resolution



Perform the following local-change:

For an active project, configure the system to use the Deployment date instead of the project ID. The Deployment date is a new field that is added in the database table.

Published December 2, 2021

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