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Support Article

RTE not showing Font Name and Size when text entered



When text is entered in a Rich Text Editor (RTE) the Font Name and Size of the text is not showing when the text is selected. It shows as "Font" and "Size" instead of showing actual values.

Error Messages

Not Applicable

Steps to Reproduce

  1. Enter some text in RTE in a section.
  2. Select that text to view the font information.
  3. Observe there are no values in the drop down.

Root Cause

This is a third-party product issue.


The RTE, which is built on the ckeditor, is working as per design. It can be checked with ckeditor demo outside of Pega 7, the font name and size values are not shown by default. Once a specific value is selected then it does show the selected value when the cursor is on the respective text in the editor.

Published March 18, 2016 - Updated October 8, 2020

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