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Support Article

Rule Not Found when switching between portals

SA-16013

Summary



Rule Not Found exceptions are shown for PZHASSECONDARYPORTALS in  production logs. 
 


Error Messages



2015-08-25 23:20:22,489 [fault (self-tuning)'] [ STANDARD] [ your_ip_address] ( internal.mgmt.Executable) ERROR wwwxx-xxxxx|wwwxx-xxxx-xxx.xxxxo.com xxxxx - RuleNotFoundException;com.pega.pegarules.pub.generator.RuleNotFoundException: Failed to find a 'RULE-OBJ-WHEN' with the name 'PZHASSECONDARYPORTALS' that applies to '@baseclass'. There were 4 rules with this name in the rulebase, but none matched this request. The 4 rules named 'PZHASSECONDARYPORTALS' defined in the rulebase are:;4 related to applies-to class '@baseclass', but were defined on subclasses: {Rule-PortalSkin, Data-Portal, Pega-Portal-Developer}.;; a


Steps to Reproduce


Not reported with the case


Root Cause



PZHASSECONDARYPORTALS specifies a When condition used in pzOpenPortal menu. pzOpenPortal is present in Data-Portal. At run-time pyDisplayHarness is the primary page expected when pzOpenPortal menu is selected and while checking the When condition. The exception occurs when pyDisplayHarness is not passed as the primary page or when a different page or a page not in Data-Portal inheritance is not passed.

Resolution



In your application, ensure that pyDisplayHarness is the primary page passed when the pzOpenPortal menu is selected.


 

 

Published January 31, 2016 - Updated October 8, 2020

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