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Support Article

Rule resolution does not pick up rule



CPMRecentInteractionInfoWithType section is present for PegaCA-Work-Interaction. However, the rule resolution does not pick up the rule and an error occurs. This occurs while using Pega Customer Service for Financial Services 8.3 on Pega 8.3.

Error Messages

ERROR - Could not find a rule when appending a stream; Failed to find instance @baseclass.CPMRecentInteractionInfoWithType of type Rule-HTML-Section.;

Steps to Reproduce

Launch a new interaction which does not have interactory history.

Root Cause

A defect in Pegasystems’ code or rules. The issue occurs when the Interaction created for a member ID does not have any recent interactions. The section includes CPMRecentInteractionInfoWithType that runs in the context of the data page. When there are no results, it performs a search in the hierarchy of the parent section. An error occurs since it is unable to find the section in the hierarchy.


 Apply HFix-61501.


Published March 27, 2020 - Updated December 2, 2021

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