S-case does not display as completed on clicking close/cancel
Service case (S-case) does not display as completed after clicking close/cancel. This occurs sporadically when the left panel is not updated as completed.
Steps to Reproduce
- Open a S-case
- Click the Cancel button
- Click some other action before the screen refreshes
An issue in the custom application code or rules. The custom button called a refresh section before calling the Cancel action. The section refresh and the immediate action after that resulted in a race condition.
ResolutionPerform the following local-change:
- Replace the 'refresh section' action with a 'run activity' which executes faster. It also does not refreshes a section which is simultaneously being removed
- Add a call to the top.showCPMBusyIndicator script as the first action of the configured button
- Set a source parameter of 'driver' in the top.showCPMBusyIndicator script. This displays a busy indicator which prevents the user, no matter how fast, from clicking on an additional action before the cancel takes effect
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