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Support Article

Save+Cancel action is not working since upgrade to 7.2.2

SA-32313

Summary



Out of the box "Save" and "Cancel" buttons do not save changes in the database when the user is using a mashup to display a Customer Service work object.
 

Error Messages



Not Applicable


Steps to Reproduce



1.  Configure a button to perform Save and Cancel actions for the on-click event within a section.
2.  Start/Create a case and make sure that above added button is rendered
3.  Modify the values in a few input fields click on the button configured in step one.

 

Root Cause



A defect in Pegasystems’ code or rules :

This issue was occurring as the usecase in question involved a mashup where cross domain windows are in place. The AutoClose section which is called when close action is invoked could not appropriately handle this environment.
 

Resolution



Apply  HFix-31339 to resolve the issue.
Suggest Edit

Published January 24, 2017 - Updated October 8, 2020

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