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Support Article

Save+Cancel action is not working since upgrade to 7.2.2



Out of the box "Save" and "Cancel" buttons do not save changes in the database when the user is using a mashup to display a Customer Service work object.

Error Messages

Not Applicable

Steps to Reproduce

1.  Configure a button to perform Save and Cancel actions for the on-click event within a section.
2.  Start/Create a case and make sure that above added button is rendered
3.  Modify the values in a few input fields click on the button configured in step one.


Root Cause

A defect in Pegasystems’ code or rules :

This issue was occurring as the usecase in question involved a mashup where cross domain windows are in place. The AutoClose section which is called when close action is invoked could not appropriately handle this environment.


Apply  HFix-31339 to resolve the issue.

Published January 24, 2017 - Updated October 8, 2020

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