Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Screen displays incorrectly on launching the portal



Screen displays incorrectly on launching the portal.

Error Messages

Error in Skin:

Error:pyEndUser_ExpressZen, an ancestor skin of TitanicRetro(App Skin Name), can not be found

Steps to Reproduce

Launch the portal.

Root Cause

An issue in the custom application code or rules. After upgrading from from 7.x version to 8.2, the default skin rule is changed . However, the user application still points to the older skin rule, pyEndUser_ExpressZen which inherits pyEndUser skin.


Perform the following local-change:
  1. Open the Skin rule and navigate to Inheritance tab
  2. Add the pyEndUser_ExpressDefault rule


Published August 19, 2019 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us