Support Article
Screen displays incorrectly on launching the portal
SA-84461
Summary
Screen displays incorrectly on launching the portal.
Error Messages
Error in Skin:
Error:pyEndUser_ExpressZen, an ancestor skin of TitanicRetro(App Skin Name), can not be found
Steps to Reproduce
Launch the portal.
Root Cause
An issue in the custom application code or rules. After upgrading from from 7.x version to 8.2, the default skin rule is changed . However, the user application still points to the older skin rule, pyEndUser_ExpressZen which inherits pyEndUser skin.
Resolution
Perform the following local-change:- Open the Skin rule and navigate to Inheritance tab
- Add the pyEndUser_ExpressDefault rule
Tags:
Published August 19, 2019 - Updated December 2, 2021
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