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Support Article

Scroll bar returns to top for any user actions in modal window



Scroll bar returns to the top for any user actions in the modal window though no events are configured. This occurs when using the Chrome browser.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Configure a modal dialog with enough content so that a scroll bar displays
  2. Add few controls like radio buttons and check boxes in the modal dialog section
  3. Include a dynamic layout with an expand collapse icon
  4. Click the expand collapse icon or any of the configured controls

Root Cause

An issue in the custom application code or rules.
The 'render in HTML5' check box in the Application Landing page is unchecked due to which old modal dialog is picked.


Perform the following local-change:
Check the 'render in HTML5' check box in the Application landing page. 


Published January 31, 2019 - Updated October 8, 2020

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