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Support Article

Search not function



Post Pega Platform 8.2.2 upgrade, the Search does not function.  The Search folders are unavailable.

Error Messages

Not Applicable

Steps to Reproduce

  1. Enter a Case ID in the Search field.
  2. Select enter. There are no matching results

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change:
  1. Make the Pega-RULES • indexing/hostid Dynamic System Settings (DSS) and Pega-RULES • indexing/hostname value to empty.
  2. Retain the Pega-RULES • indexing/explicitindexdir DSS as is or delete it and add in the JVM arguments.
  3. Stop the server.
  4. Use the JVM argument to add the Index directory (ensure that the index directory is empty/Deleted).
  5. Create a backup and truncate the PR_SYS_STATUSNODES table.
  6. Start the server. Verify the pyindexdirectory column in the PR_SYS_STATUSNODES table. It must be the index directory which is defined in the JVM arguments.
  7. Re-index the rule and data.

Published February 11, 2020 - Updated December 2, 2021

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