Support Article
Search not function
SA-100772
Summary
Post Pega Platform 8.2.2 upgrade, the Search does not function. The Search folders are unavailable.
Error Messages
Not Applicable
Steps to Reproduce
- Enter a Case ID in the Search field.
- Select enter. There are no matching results
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Perform the following local-change:
- Make the Pega-RULES • indexing/hostid Dynamic System Settings (DSS) and Pega-RULES • indexing/hostname value to empty.
- Retain the Pega-RULES • indexing/explicitindexdir DSS as is or delete it and add in the JVM arguments.
- Stop the server.
- Use the -Dindex.directory JVM argument to add the Index directory (ensure that the index directory is empty/Deleted).
- Create a backup and truncate the PR_SYS_STATUSNODES table.
- Start the server. Verify the pyindexdirectory column in the PR_SYS_STATUSNODES table. It must be the index directory which is defined in the JVM arguments.
- Re-index the rule and data.
Published February 11, 2020 - Updated December 2, 2021
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