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Support Article

Segment Group Exclusion displays incorrect result



User has configured a Segment Group Exclusion criteria. After execution of the criteria, the Customer count of the excluded group displays as the final Audience count of the Segment.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a Waterfall segment with Segment Groups.
  2. Configure a Segment Group Exclusion criteria. The population count of the Excluded Group displays as the Population Count of the Segment.

Root Cause

The Waterfall segment functionality is working as per design.


Here’s the explanation for the reported behavior:

The Group Exclusion criteria excludes the results of the current criteria group from the results above it and displays the count after the exclusion is applied on the result of the previous group.

Published December 2, 2021

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