Support Article
Segment Group Exclusion displays incorrect result
SA-85819
Summary
User has configured a Segment Group Exclusion criteria. After execution of the criteria, the Customer count of the excluded group displays as the final Audience count of the Segment.
Error Messages
Not Applicable
Steps to Reproduce
- Create a Waterfall segment with Segment Groups.
- Configure a Segment Group Exclusion criteria. The population count of the Excluded Group displays as the Population Count of the Segment.
Root Cause
The Waterfall segment functionality is working as per design.
Resolution
Here’s the explanation for the reported behavior:
The Group Exclusion criteria excludes the results of the current criteria group from the results above it and displays the count after the exclusion is applied on the result of the previous group.
Tags:
Published December 2, 2021
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