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Support Article

Select All is not selecting only the Filtered records

SA-24006

Summary



In the bulk process gadget, the cases can be filtered and the filtered cases are shown to the user. There is "Select all XX Results" check box, which shows the total number of results filtered. When filtering the grid, the result count does not change and Select All is not reflected on grid filtering.

Error Messages



Not Applicable

Steps to Reproduce

  1. Navigate to the Bulk Action area in the Case Manager Portal.
  2. Select the Process radio button, to see an initial list of items below.
  3. Click the Filter icon in any one of the column headings. 
  4. Select a criteria, and click Apply. Verify the number in the Select All XX Results and the current number of items in the list. 
  5. Select "Select All XX Results" check box to select all the items in the filtered list. The list returns to the previous state and selects all items that were present in the list before the filtering was applied on the column. 


Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Apply HFix-27272

Published June 10, 2016 - Updated October 8, 2020

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