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Support Article

SendEmail smartshape does not send email to non-standard parties

SA-68962

Summary



When using the SendEmail smart shape, emails are not sent to non-standard parties. Only emails assigned to Interested, Originator, and User are distributed.


Error Messages



Not Applicable


Steps to Reproduce

  1. Add the SendEmail smart shape in a flow.
  2. Send the email to parties other than Interested, Originator, and User.


Root Cause



A defect in Pegasystems’ code or  rules.

The Send Email smart shape captures the list of parties from the work party rule when all parties are selected.
In this use case, the flow is in  the Framework layer while the case is in the Implementation layer. Hence, there is a difference in the work party list.



Resolution



As a local-change, override the flow in the Implementation layer.


 
Suggest Edit

Published December 12, 2018 - Updated October 8, 2020

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