Support Article
Session not closed with external assignment using DWA
SA-27517
Summary
Configure two External assignments in sequence. User accesses the first link from the first generated email and submits it. Based on the value selected (Yes or No), user gets the second link through the mail. When trying to access the second link, it shows that the user is not authenticated and the status fail message is shown.
Error Messages
User is not authenticated.
Steps to Reproduce
- Create the External Assignments using DWA.
- Send the first Link via email.
- Access the link and submit it.
- Once first link is submitted, user receives the second link.
- Try to access the second link and observe the behavior
Root Cause
DWA is deisgned only for one time server interaction. If you click a second link to the same server, the browser will get re-used, the cookie from the last session will be used and rejected.
Resolution
Use case can be designed in a such a way that it prompts the external user to enter the information in one go (in only one link) which doesn't require multiple links to be sent.
Published September 11, 2016 - Updated October 8, 2020
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