Support Article
Skipping Confirmation Harness in CPM
SA-5116
Summary
The requirement is to skip the Confirmation harness after performing the last assignment in Service Request and that tab should be automatically closed with showing the Confirm Harness.The same thing should happen to case also. However, close the work object if no assignment s being performed is not working.
Error Messages
N/A
Steps to Reproduce
NA
Root Cause
The rootcause of the problem is with the Work- • AutoClose section in PegaAppCA. Please find below the localchange solution.
Resolution
Requirement is achieved via below local change:
1. Save-As the Work-.AutoClose section into custom ruleset and replace its contents with the code below.
2. Checkin the rule
<SCRIPT>
var temp=parent.frames.RunFlowMain;
pega.u.d.attachOnload(function(){
var temp=parent.frames.RunFlowMain;
if(desktopenvironmentscript_isWindowOnDesignerDesktop(self)){
if( pega.cpm)
if (pega.cpm.tabbedInterface)
pega.cpm.tabbedInterface.removeWorkTabFromWork(document.body,false);
if(temp==null){
doClose();
}
else{
document.write("<br><h3 style='color:#336699;'>This screen is only displayed when recording and playing back flows using AutoTesting; normally it will self-close.</h3>");
}
}
else
self.close();});
</SCRIPT>
Published January 31, 2016 - Updated October 8, 2020
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