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Support Article

SLA not updated based on Business Calendar



There is potentially an issue with the DefineSLATimes activity in Pega 7.1.7 when there is a Business Calendar defined.
If SLA is defined on an assignment which uses a Business Calendar. Buisiness Calendar values are not taken into effect.


Not getting any Error message but SLA is not updated based on Buisiness Calendar


This issue is resolved by hotfix item   HFIX-21695

 Activity DefineSLATimesFromNewProperties requires the Business Calendar name to be pass as a parameter so that it can used it to compute the Goal and Deadline times. However the Business Calendar parameter value is not set in DefineSLATimes and as a result the computed Goal and Deadline time were incorrect. As part of this HFIX,the buisiness Calendar paremeter is passed to the activity

Published January 31, 2016 - Updated October 8, 2020

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