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Support Article

Slow response from PRPC due to static content not being cached

SA-3356

Summary



Slow response from PRPC due to static content not being cached

Error Messages



Users are seeing long spinning circle on the browser and the "[domain] is not responding" message is displayed at the bottom of the screen. 


Steps to Reproduce



Any user interactions in PRPC

Root Cause



The static content (js files, images, Cab files, etc...) is being fetched everytime because of the "pragma: no cache" is inserted to each response by the application server.



Resolution



Set the application server "disableProxyCaching" option to "false".

For example, on Tomcat, add the following to the context.xml:
   
<Valve className="org.apache.catalina.authenticator.NonLoginAuthenticator" disableProxyCaching="false"/>

On JBoss EAP 4 and EAP 5, add the following to the context.xml:
  
<Valve className="org.apache.catalina.authenticator.FormAuthenticator" disableProxyCaching="false" securePagesWithPragma="false"/>

Published January 31, 2016 - Updated October 8, 2020

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