Support Article
Slow response from PRPC due to static content not being cached
SA-3356
Summary
Slow response from PRPC due to static content not being cached
Error Messages
Users are seeing long spinning circle on the browser and the "[domain] is not responding" message is displayed at the bottom of the screen.
Steps to Reproduce
Any user interactions in PRPC
Root Cause
The static content (js files, images, Cab files, etc...) is being fetched everytime because of the "pragma: no cache" is inserted to each response by the application server.
Resolution
Set the application server "disableProxyCaching" option to "false".
For example, on Tomcat, add the following to the context.xml:
<Valve className="org.apache.catalina.authenticator.NonLoginAuthenticator" disableProxyCaching="false"/>
On JBoss EAP 4 and EAP 5, add the following to the context.xml:
<Valve className="org.apache.catalina.authenticator.FormAuthenticator" disableProxyCaching="false" securePagesWithPragma="false"/>
Published January 31, 2016 - Updated October 8, 2020
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