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Support Article

Smart Prompt is not removed unless clicked on close icon



The Smart Prompt is not removed while clicking on elsewhere on the body of the document unless the close icon is clicked.

Error Messages


Steps to Reproduce


Root Cause

The user has configured smart prompt where a close icon. When the user tries to click elsewhere on the document of the browser the smart prompt is not remvoed.


The smart prompt with the close icon will not be removed unless clicked on the close icon on the smart prompt.

Published January 31, 2016 - Updated October 8, 2020

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