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Support Article

SOAP error after upgrade



Errors in log while running the SOAP services after Pega 7.2.2 update.

Error Messages SOAP service failed
at com.pegarules.generated.activity.ra_action_invokeaxis2_58dbca272054d891f3559ad0fb53c832.step15_circum0(
at com.pegarules.generated.activity.ra_action_invokeaxis2_58dbca272054d891f3559ad0fb53c832.perform(
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(
Caused by: com.pega.apache.axis2.AxisFault: Client Certificate Authentication failed - either Empty or does not contain proper header and footer.
at com.pega.apache.axis2.util.Utils.getInboundFaultFromMessageContext(
at com.pega.apache.axis2.description.OutInAxisOperationClient.handleResponse(

Steps to Reproduce

  1. Update from Pega 7.2.1 to Pega 7.2.2
  2. Run an existing SOAP connector call

Root Cause

Two way SSL configuration at JVM (Tomcat) is missing.


Add the below JVM parameters to the file from Tomcat Bin folder.

Published August 18, 2017 - Updated October 8, 2020

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