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Support Article

Special characters are not coming in hover of Listview



Special characters are not displaying in smartinfo configured on hover of a listview records.

If a number is placed after some special character like Grave accent (`) then it is getting replaced by some different character.

The value in the clipboard looks fine.

Below is the screen print where user set the description value with grave accent (`)

At runtime, the value is displayed as different characters instead of `5 `6 `7 `8 in smart info.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a ListView.
  2. Configure Format tab of the listview to show smart info on hover of the record.
  3. Make sure some text with Grave accent(`) is present in the smart info data.

Root Cause

A defect in Pegasystems’ code or rules : RULE-FILE-TEXT WEBWB PEGA_TOOLS_EVALDOMSCRIPTS.JS


Apply HFix-33471.

Screen print after installing the hotfix.

Published May 4, 2017 - Updated October 8, 2020

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