Support Article

Special characters are not coming in hover of Listview

SA-36587

Summary



Special characters are not displaying in smartinfo configured on hover of a listview records.

If a number is placed after some special character like Grave accent (`) then it is getting replaced by some different character.

The value in the clipboard looks fine.

Below is the screen print where user set the description value with grave accent (`)



At runtime, the value is displayed as different characters instead of `5 `6 `7 `8 in smart info.





Error Messages



Not Applicable


Steps to Reproduce

  1. Create a ListView.
  2. Configure Format tab of the listview to show smart info on hover of the record.
  3. Make sure some text with Grave accent(`) is present in the smart info data.


Root Cause



A defect in Pegasystems’ code or rules : RULE-FILE-TEXT WEBWB PEGA_TOOLS_EVALDOMSCRIPTS.JS

Resolution



Apply HFix-33471.

Screen print after installing the hotfix.


Published April 17, 2017 - Updated May 3, 2017

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